FAQ

For sanitary reasons, bags, swimming rings and beach towels are not eligible for returns or exchanges unless there is a quality issue.

Please note that purchases made with coupons cannot be returned or exchanged. If you made a purchase with a combination of a coupon and regular form of payment, only the amount exceeding the coupon value is refundable. If you need more help, feel free to contact us.

We take pride in the quality of our pieces and if it's anything less than great, we want to make it right.

Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:

1) Your order number

2) Describe the damage/defects and provide clear photos

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right!

Incase you receive the wrong item, not only you get to keep that, but we will also send you the item you ordered free of any charges.

If you've received a package with an item missing, it's most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact us so we can look into this for you as quickly as possible.

Yes! We're happy to help you exchange for the right size within 15 days of the delivery date.

1) Please contact us to request an exchange. We'll send you exchange instructions within 24 hours.

2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.

3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.

4) When we receive your package, we will process your refund as soon as possible.

* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

We process return and refunds case by case and in most cases we provide return label or the refund, but only if you reach our customer support before you return your package.

Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.

We currently do not accept return methods other than our standard return procedure. Please follow our return process so we can help you out as quickly as possible.

Awesome! Once you've sent out your return package, please provide the proof of shipment and tracking number to us. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

Depending on the refund option you choose, refunds will be issued to your original account or as a coupon, which you can use to shop. Please note that purchases made with coupons can not be returned or exchanged.

1) For hygiene purposes, worn clothes cannot be refunded, unless there is a quality issue.

2) Return/exchange request made over 15 days time frame cannot be refunded.

3) Only orders purchased on Jupiterbikinis.com or the official Jupiter Bikinis App can be returned; we cannot refund or exchange any items purchased from any third party vendors or websites. Please be aware that there are counterfeit items sold on unauthorized platforms. If you are unsure, you can clarify with our customer care team to ensure you are buying a legitimate Jupiter item.

4) We are unable to accept returns or exchanges on any gifted items as we are only able to refund to the original source of payment. We appreciate your understanding.

Please note that both used and unused gift cards can't be refunded. Our gift card restrictions are listed below:

1) Gift cards cannot be reloaded;

2) Gift cards cannot be used for payment other than jupiterbikinis.com, or on the Jupiter Bikinis App;

3) Gift cards cannot be used for unauthorized advertising, marketing, sweepstakes or other promotional purposes;

4) Gift cards cannot be redeemed for more than face value;

5) Gift cards cannot be redeemed for cash, nor can they be returned for a cash refund (except as required by the law).

If you have any other questions regarding gift cards, please contact our customer care team.

Purchases made with Jupiter Bikinis gift cards are only eligible for refunds to the gift card balance. Once we process your refund request, your gift card balance will be updated automatically.

If you received a gift that a friend purchased with a Jupiter Bikinis gift card, we can only credit the refund to their gift card and cannot refund you directly.